The Fine Print...


Welcome to the Pettry Flutes and Piccolos. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pettry Flutes & Piccolos' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use the online store, and place your order by phone or email.


The term 'Pettry Flutes & Piccolos' or 'us' or 'we' refers to the owner of the website whose registered office is in Atlanta Georgia, 30328. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Our refund policy is that All Sales are Final on all custom products. Unfortunately we can’t offer a refund or exchange because most products have been made to order to your specifications. On all non-custom products, items may be exchanged within 14 calendar days. To be eligible for an exchange, your item must be unused and in the same condition that you received it, and not include any customization. It must also be in the original packaging, without alteration. To inquire about an exchange, please contact us.

Products in stock are shipped within 2 business days if at all possible. Products made to order are shipped within 4-7 Business Days upon completion if at all possible. All products are shipped using the following carriers: USPS, UPS, or FedEx . You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 


All appointments for services are confirmed in writing. All appointments booked in writing are a legally binding financial commitment for the services booked. All appointments valued less than $500USD must be cancelled no later than 72 hours prior to the scheduled start date. All appointments valued more than $500USD must be cancelled no later than 14 calendar days prior to the scheduled start date. All instruments must be received at least 24 hours before the scheduled appointment slot. All missed appointments (instruments received 24 hours after the scheduled appointment for estimates under $500USD, or absent entirely within 72 hours of all work requests over $500USD) are subject to a missed appointment fee of 50% of the work booked in writing, not including any collection or legal fees. No exceptions. All missed 'estimate/evaluation' appointments are subject to a missed appointment fee of $175 USD.


When you use this Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By providing such information, you will need to consent by using it in the manner described in this policy. You may withdraw your consent at any time by emailing me at I will return or destroy your personal information within five days of receipt of your withdrawal of consent.


Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. My website may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking my audience size and traffic patterns, and in certain other cases. I may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.


All security on my Website is treated seriously. Where applicable, I undertake security steps, including use of SSL technology, on my back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.


If you have any further concerns about security, please email me at